Refund Policy

This Refund Policy applies to payments for access to AI-Friend, including subscriptions, internal digital features, token packages and other digital products available within the Service.

1. General

AI-Friend is a digital AI/SaaS product provided online through a user account.

Payments are made for digital access to the Service, its features, internal limits, tokens, access packages or other digital functionality, and not for any guaranteed result, answer, insight, forecast, consultation or specific outcome.

2. Subscription

The monthly access price for AI-Friend is USD 20 per month.

By default, the subscription does not renew automatically. Automatic renewal is enabled only if the user explicitly activates it in the Service interface or during checkout.

If automatic renewal is not enabled, access is provided only for the paid period and does not renew automatically.

If the user enables automatic renewal, the user may disable it through the Service interface or through the payment provider, where available. After automatic renewal is disabled, access may remain active until the end of the already paid period.

3. Token Packages and Internal Digital Features

The user may purchase additional internal tokens or other digital features of the Service.

For example, a package of 50000 tokens costs USD 10 and is a one-time purchase without automatic renewal.

Tokens, internal units, points, limits, access packages and other digital features are provided only within the Service and are not money, electronic money, financial instruments or payment instruments.

4. Refunds

All payments for digital access to AI-Friend, subscriptions, tokens, internal digital features and other digital products are non-refundable to the maximum extent permitted by applicable law.

Refunds are not provided, including where:

• the user changes their mind after payment;
• the user does not use the paid access;
• the user uses the access only partially;
• the user expected a different result from the Service;
• the user did not receive a specific insight, answer, forecast or expected outcome;
• the user did not cancel automatic renewal, if it was explicitly enabled by the user;
• the user loses interest in the product;
• the user purchased tokens or internal features but did not use them fully.

5. Exceptions

A refund may be considered only in the following cases:

• where a refund is required by applicable law;
• where a refund is required by the payment provider's rules;
• where a technical error caused the user to be charged twice for the same purchase;
• where access to the paid digital product was not provided due to a technical issue on the Service side and the issue cannot be resolved;
• where the Operator decides, at its sole discretion, to issue a refund in a specific case.

6. Payment Provider

Payments may be processed by a third-party payment provider, such as Paddle or another provider.

If payment is processed through Paddle, Paddle may act as Merchant of Record / reseller and may independently process payments, taxes, refunds, cancellations, chargebacks and payment support.

In such cases, refunds may be processed through Paddle or another payment provider in accordance with its rules and applicable law.

7. How to Request a Refund

To request a refund, the user may contact: mail@ai-friend.io

The request should include:

• email or account identifier;
• payment date;
• payment amount;
• payment / order ID, if available;
• description of the reason for the request.

Refund requests are reviewed within up to 1 month from the date the request is actually received and registered, unless a shorter period is required by applicable law or by the payment provider's rules.

8. Refund Method

If a refund is approved, the funds are returned to the same payment method used for the purchase, unless another method is required by the payment provider or applicable law.

The time required for the funds to arrive depends on the payment provider, the user's bank, the payment system and the user's country.

9. Contact

Operator: AI FRIEND Limited Liability Company

Identification number: 445840591

Legal address: Georgia, Batumi city, Giorgi Leonidze street, No. 4, building No. 2, floor 6, apartment No. 75.

Email: mail@ai-friend.io